MONTHLY

WEBINAR SERIES

GWC University’s monthly webinar series offers live training sessions with industry-renowned instructors. Incorporating the best of both worlds, this live virtual classroom allows you to have real-time interaction with the instructor and other students. If you register for a webinar but can’t attend, don’t worry–we’ll email you a link to watch the webinars you missed.

MAKE THE ULTIMATE IMPACT AT EVERY TOUCHPOINT.

WEBINAR SCHEDULE

F&I IMPACT

Times are EST and webinars are approximately 1 hour.

Digital retailing and digital F&I is here...but are you ready? Learn the three factors that support your digital efforts as well as role play your needs awareness, menu presentation and overcoming objections skill set online.

Target Audience: Dealers, General Managers, General Sales Managers, Sales Managers, F&I Directors and F&I Managers

Taking Your F&I Presentation Online

FEBRUARY 24             2:00 PM

Compliance has become a way of life in the F&I office. Embrace compliance and use it to your advantage and success is on the way. Ignore compliance and run the risk of fines or worse. Learn the responsibilities of the F&I Manager, understand knowledge vs. wisdom, review key terms and definitions, and cover today’s hot topics.

Target Audience: F&I Manager & F&I Directors, Sales Managers, Sales Consultants

Compliance Overview & Dealership Best Practices | Part 1

MARCH 25             2:00 PM

MEET THE TRAINERS

Steve Richards is an industry-renowned trainer who works with more than 40 of the nation’s most prestigious retail automotive organizations—many ranked in the top three by their OEMs. His modern sales strategies, transparency, and trust-building skills prepare sales teams to more effectively work with today’s informed and internet-savvy customers. Steve has a wealth of experience in helping dealers streamline their sales processes to make the customer’s purchase experience faster and more fun than the traditional and dated “road to the sale.” Plus, Steve has taught thousands of sales team members use social media to brand themselves and increase their personally generated traffic. He practices what he preaches—sharing his cutting edge automotive sales strategies and techniques on YouTube, which have been viewed over 12,000,000 times.

STEVE RICHARDS

Carl Grane has more than 28 years of experience in the automotive industry, including training, financial services, income development and dealership management. As the Director of Training for GWC Warranty, he oversees all training efforts for our partners and dealers. Carl brings a blended learning approach to the training curriculum by combining our learning management system, live online web training and in-person classroom-style training. His training programs for finance and insurance, sales and fixed operations help dealers create passionate employees and customers for their automotive dealerships.

CARL GRANE

Erica Cooper is the National Trainer for GWC Warranty bringing over 6 years of automotive industry experience to the training team. She’s a seasoned veteran in curriculum development and facilitates coaching and classroom training for Independent and Franchise dealerships across the nation. Prior to joining GWC Warranty, Erica was a Master Instructor in the Credit/Financial Services business unit of Accenture, a leading global professional services company. She was responsible for development and multi-channel delivery of customized learning solutions to external bank clients with a focus on application of changes to federal rules/guidance to specific banking/underwriting processes.

ERICA COOPER

QUESTIONS?

If you have questions regarding the training we're offering or how to access GWC Virtual Training for the recorded webinars, please complete the form and we'll be in touch soon.

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