05/18/2020 10:00 am |
Even with a tried-and-true sales process, it's inevitable that you'll still get customers who turn down a vehicle service contract in the finance office. Experienced F&I managers know how to address a buyer's decision, get to the root of their objection, and offer a solution. Their secret? Be prepared before the conversation even starts. We've compiled the four most common customer objections and the best way to respond to each to help you steer the sale.
05/01/2020 1:00 pm |
Join the thousands of dealers, F&I managers, and sales teams who have registered for our free webinar series developed and led by our industry-renowned training team. Brush up on compliance rules and regulations, learn best practices for presenting proposals online, master new strategies for handling customer objections, and more—our courses cover a range of advanced [...]
03/31/2020 10:00 am |
Reputation management needs to be top of mind for any dealer, but a positive online reputation requires some upkeep. Maintaining the advantage over your competitors in an online arena can be stress-free once you’ve got a game plan. Learn more about what your dealership can do.
02/26/2020 10:00 am |
Your dealership has to extend beyond the walls of your physical location to meet buyer expectations. By thinking of three critical moments in a customer's journey and making sure you have the right content online for each, you can take your dealership to your customers instead of waiting for them to come to you.
12/18/2019 10:00 am |
It’s that time of year—everyone is checking off their wish lists, and automotive dealers are no exception. With the holiday spirit fresh on our minds, let’s take a look at what gifts you want to see as you develop your business plan for 2020 and beyond.
10/25/2019 10:00 am |
If you’ve been in the business long enough, you know that despite the best reconditioning and the best inventory selection, you’re bound to run into vehicles that encounter issues after the sale. When this happens, it’s your reputation on the line. How these fragile situations are handled can have long-lasting impacts on your reputation in your market.