05/18/2020 10:00 am |
Your Game Plan for Overcoming The 4 Most Common Customer Objections
Even with a tried-and-true sales process, it's inevitable that you'll still get customers who turn down a vehicle service contract in the finance office. Experienced F&I managers know how to address a buyer's decision, get to the root of their objection, and offer a solution. Their secret? Be prepared before the conversation even starts. We've compiled the four most common customer objections and the best way to respond to each to help you steer the sale.
05/01/2020 1:00 pm |
New F&I and Sales Webinar Classes to Sharpen Your Skills
Join the thousands of dealers, F&I managers, and sales teams who have registered for our free webinar series developed and led by our industry-renowned training team. Brush up on compliance rules and regulations, learn best practices for presenting proposals online, master new strategies for handling customer objections, and more—our courses cover a range of advanced [...]
03/31/2020 10:00 am |
A Dealer’s Guide to Online Reputation Management
Reputation management needs to be top of mind for any dealer, but a positive online reputation requires some upkeep. Maintaining the advantage over your competitors in an online arena can be stress-free once you’ve got a game plan. Learn more about what your dealership can do.
02/26/2020 10:00 am |
Rethink Your Boundaries
Your dealership has to extend beyond the walls of your physical location to meet buyer expectations. By thinking of three critical moments in a customer's journey and making sure you have the right content online for each, you can take your dealership to your customers instead of waiting for them to come to you.
01/10/2020 10:00 am |
4 Steps to More Profit in 2020
Now is the perfect time to explore new avenues for untapped profit at your dealership. As you focus on your plans for 2020, here are four actions you can take to make the upcoming year your most profitable one yet.
12/18/2019 10:00 am |
A Dealer’s Wish List
It’s that time of year—everyone is checking off their wish lists, and automotive dealers are no exception. With the holiday spirit fresh on our minds, let’s take a look at what gifts you want to see as you develop your business plan for 2020 and beyond.
11/25/2019 10:00 am |
Three Ways to Finish 2019 With A Bang
There are two ways to look at the upcoming holiday season: you can chalk it up as the slow time of year; or you can go big and use the last two months to provide a jolt to the year’s profits. The choice is yours.
10/25/2019 10:00 am |
The Right Partner For Your Online Reputation
If you’ve been in the business long enough, you know that despite the best reconditioning and the best inventory selection, you’re bound to run into vehicles that encounter issues after the sale. When this happens, it’s your reputation on the line. How these fragile situations are handled can have long-lasting impacts on your reputation in your market.
10/11/2019 10:00 am |
Selling To The Informed Customer
Today, more than ever before, customers are walking through your doors with a plan and a price in mind. It’s a dangerous situation that can cut into your margins if you aren’t prepared to teach them something they don’t already know.
09/27/2019 10:00 am |
Focus On Quality Over Quantity
Sometimes you aren't able to sell more so focus on selling something better. Let’s look at ways you can begin upselling more often and improving back-end profits even when your service contract penetration is right where you want it.