WILKES-BARRE, PA. – GWC Warranty, a leading provider of vehicle service contracts and related finance and insurance products sold through automotive dealers, recently partnered with KCG Consulting, Inc. to conduct a study aimed at measuring dealer and service facility satisfaction with its claims service. Results of the study showed that GWC received exceptional average ratings of 9.4 and 8.7 out of 10 for dealers and service facilities, respectively.“We are extremely pleased with the results of this study,” said Rob Glander, President and CEO of GWC Warranty. “GWC has always been committed to providing outstanding service to our dealers and their customers. We also focus on being a sound and trustworthy partner to our service facilities. Conducting this study was a way to measure whether or not we were living up to these promises. The results clearly tell us that we are.”
GWC has a strong history of paying claims, having handled over 800,000 claims totaling over $300 million paid to date and has a nationwide network of over 3,000 service facilities. These figures translate into dealer partners that are confident that their customers will be taken care of in the unlikely event of a claim. The study also revealed that dealers are so confident in GWC that when asked “How likely are you to recommend GWC to another dealer,” GWC scored an impressive 9.6 out of 10. Likewise, when service facilities were asked “How would you rate the fairness in claim adjudication; does GWC consistently meet their obligations,” GWC scored an outstanding 9.4 out of 10.
Despite the strong results, GWC still plans to incorporate the feedback they’ve received from the study to continue to improve their claims services. “We are always looking for new ways to better serve our dealers and their customers, as well as our service facilities,” said Joseph Brennan, Vice President of Operations at GWC Warranty.
About GWC Warranty
Established in 1995, GWC Warranty is the largest, best-in-class provider of used vehicle service contracts in the automotive industry. Named a Motor Trend® Recommended Best Buy for independent dealers, GWC Warranty is committed to providing its dealer partners with service, products, training and technology to make them more successful. GWC Warranty has helped bring a “No Worries, Just Drive” experience to more than 1.5 million drivers nationwide. GWC Warranty, rated A+ by the Better Business Bureau, is owned by Stone Point Capital, a Connecticut-based investment firm with aggregate committed capital of more than $13 Billion. For more information about GWC Warranty please visit www.GWCwarranty.com.